RETURNS AND EXCHANGE POLICY
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. Any return or exchange must be unused and in brand new condition. If you would like any additional information about a product before making a purchase, please contact us to
How do I return my item?
Returning your item is easy and hassle-free. Simply contact us at to let us know you wish to return an item. Remember to provide your name, address, and order number. We will then issue you an RMA (Return Merchandise Authorization) number.
We accept returns on any unused item shipped within the U.S. within 30 days of purchase. You do not need to provide a reason for why you are making a return, but we would appreciate it if you would. Your feedback will allow us to better serve you in the future.
If your item is defective, we will gladly offer you a full refund upon return if the item is unused or exchange the item for you otherwise.
For international orders, we are unable to offer a refund policy at this time due to the high cost of shipping plus Customs duties. We apologize for this inconvenience.
ORDERS RETURNED WITHIN 30 DAYS
Any items purchased from Vaporpuffs and/or any of its affiliates must meet the following requirements to be eligible for a refund or exchange:
- Item(s) must be in original, brand new condition.
- Item(s) must be shipped back within 30 days of the original delivery date.
- Any glass damage must be reported within 48 hours from delivery.
- Return must include a Return Material Authorization (RMA) number which can be acquired by mailing us at
- Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase.
- Buyer must understand and agree to a 20-50% processing fee for items that have been opened or have broken seals. Item(s) must be returned in full or will otherwise incur additional processing fees up to 50%. This includes parts and/or accessories.
Vaporpuffs reserves the right to deny any return or exchange and may request additional information as a condition of a return or exchange.
You must have an authorized RMA number for all returns or exchanges. This will ensure proper processing of your item(s). We are not responsible for items sent to us without an RMA number. The RMA number must be written on all sides of the packaging that the returned item is being shipped in. If you have any further questions, please contact us to
Buyers are responsible for all shipping costs associated with the return process. We strongly recommend you insure your package(s) and/or purchase delivery confirmation, as we are not liable for items that are lost or damaged while in transit. Non-standard shipping services purchased by the buyer in relation to the original purchase, including upgraded, are the sole responsibility of the buyer and are non-refundable.
You may expect your refund or exchange to process within two (2) weeks of the delivery date to us, assuming the above conditions are met; this includes credit card and money order refunds and exchanges shipped out. This return policy is only available to customers of the United States.
Vaporpuffs and its affiliates reserve the right to refuse a return for any reason.