FAQs

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[accordion-item title=”Has my order shipped?”]
Click the “My Account” link at the top right hand side of our site to check your orders status.
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[accordion-item title=”How do I track my order?”]
Click the “My Account” link at the top right hand side of our site to check your orders status.
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[accordion-item title=”My order never arrived.”]
Click the “My Account” link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
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[accordion-item title=”An item is missing from my shipment.”]
Click the “My Account” link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
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[accordion-item title=”My product is missing parts.”]
Click the “My Account” link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
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[accordion-item title=”When will my backorder arrive?”]
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
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[accordion-item title=”How do I create an account?”]
1) Click the “My Account” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
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[accordion-item title=”How do I edit my account information?”]
Click the “My Account” link at the top right hand side of our site to check your orders status.
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[accordion-item title=”I forgot my password.”]

Click the “My Account” link at the top right hand side of our site to check your orders status. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
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[accordion-item title=”How do I return an item?”]

Please click here for more information on returning an item.

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[accordion-item title=”When will my order ship?”]
You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. All orders are shipped the following business day. Click the “My Account” link at the top right hand side of our site to check your orders status.
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[accordion-item title=”How much is my shipping?”]
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
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[accordion-item title=”How do I return an item?”]

Please click here for more information on returning an item.

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[accordion-item title=”I received the wrong product.”]
If you feel that you have received the wrong product, please contact customer service (service@vaporpuffs.com) within 72 hours of receiving the product.
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[accordion-item title=”Do I have to pay sales tax?”]
At this time, we are not collecting sales tax.
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[accordion-item title=”I have a question on my charges.”]
Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
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[accordion-item title=”When will my credit appear on my account?”]

Credit can take up to 7 business days to appear on your card from the time we receive your item(s).

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[accordion-item title=”When will my credit card be charged?”]
Your credit card will be charged as soon as the order is placed. All orders will be shipped the following business days (preorders excluded).
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