Order Status
Click the “My Account” link at the top right hand side of our site to check your orders status.
Click the “My Account” link at the top right hand side of our site to check your orders status.
Click the “My Account” link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Click the “My Account” link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Click the “My Account” link at the top right hand side of our site to check your orders status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
1) Click the “My Account” link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the “My Account” link at the top right hand side of our site to check your orders status.
Click the “My Account” link at the top right hand side of our site to check your orders status. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
Shipping & Returns
You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment. All orders are shipped the following business day. Click the “My Account” link at the top right hand side of our site to check your orders status.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
If you feel that you have received the wrong product, please contact customer service (service@vaporpuffs.com) within 72 hours of receiving the product.
Pricing & Billing
At this time, we are not collecting sales tax.
Click the “My Account” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Credit can take up to 7 business days to appear on your card from the time we receive your item(s).
Your credit card will be charged as soon as the order is placed. All orders will be shipped the following business days (preorders excluded).
jedw5670
how long is the warranty on a item
Alexa L.
Hello!
We have a 6 month limited warranty on all items.
Thank you!
Michael T.
Is it possible to get private shipping in the sense that the package does not say the company name?
Alexa L.
Hello Michael,
That’s absolutely possible! Simply add “discreet shipping” to the note on your order we will ship your order in a plain white envelope with no mention of our company name on the package.
Thank you!
marshacbuckner
do I have to have an account to place an order
Alexa L.
There is absolutely no need to make an account before placing an order!
Alex
Are these items refurbished or completely brand new?
Alexa L.
Hello Alex
All items are absolutely brand new!
Thanks!
Serenity
How long will it take for an express delivery to arrive from the time the order is placed? I
Alexa L.
Hello Serenity,
It should take about 2 business days.
Thank you!
Anthony
I was just curious as to how long it takes to process it and when it is done being processed, is it immediately shipped out?
Alexa L.
Hello Anthony,
All of our orders are processed and shipped within 1 business day!
Alex T
Hello I am wondering if the payment is in Canadian dollars or American? As well as if my prepaid card is Canadian will it work for a payment?
Arthur T.
Hi Alex,
We are an American-based company and all prices shown are in USD.
michelle dismuke
Any ideas, Arthur T?
I purchased an AOL at my local tobacco shop, new. Had problems immediately with combust and draw. Made sure it was pristine and returned it, some 15 hours later. Tried to exchange or apply to another. He trough a bit of tobacco in it an puffed away…see it works. I had him open it an pour out the contents…ash. I asked if he knew the difference between combustion and vaporize, he just blew me off. So there goes a long time sales relationship, $50 and I’m feeling stupid. Vapor is so much better for my COPD, I thought I prolong my love of endulgence just a bit longer. Did they make any retro fit to the AGO?
Arthur T.
Hello Michelle,
It sounds like your issue can be solves by simple purchasing some screens and placing one in the heating chamber. You can get them here.
Lachlan Henry
Can/Do you ship to Australia?
Arthur T.
Hello Lachlan,
Yes we do! We ship to Australia quite frequently, in fact.
Vladimir
Can you use prepaid cards as a form of payment?
Arthur T.
Yes, as long as it is a prepaid Visa or Mastercard, we are able to accept it.
Marcel
Do you ship to Canada?
Arthur T.
We absolutely do!
Simon
How does it come, UPS or regular mail? What kind of labeling? Thanks.
Arthur T.
Hello Simon,
We ship our packages via USPS. If the package is small enough, USPS will put it in your mailbox. Your package will arrive in an unmarked padded white envelope. You can also request discrete shipping in the customer note section of the checkout page.
sateedrah
Is it possible to deactivate my account. I only registered to track an already purchased order figuring it would automatically find it with my email address.
VeNiiM
What will the payment go through as? Will it go through as “VaporPuffs” or something along those lines?
(Name on payment)
Arthur T.
Thank you for your question. The payment on your credit card statement will show up as “VaporPuffs.com” or “Vapor Puffs, LLC” depending on your bank.